what you believe is where you are goingMuch of the attitudinal and behavioral

dysfunction on shop floors and in our offices is the consequence of conditioning.  Prior to the 60’s, societal discipline came from a code of ethics framed by the constitution—we were a nation of laws. I believe that our historical conformance to the “rule of the law...

Outdated thinking and habits, remnants of the Industrial-age, are causing

serious problems in many organizations—often unbeknown to CEOs and their management teams.  The crux of the problem is depending too heavily on yesterday’s knowledge and experience.  A more suitable alternative in this turbulent world (herein referred to as the “Shift...

If your competitor becomes process disciplined while you continue operating

traditionally, odds are they will eventually eat your lunch (shrink your market share and profit).  Organizing people for work using industrial-age concepts such as a departmental structure, the traditional chain of command, or relying exclusively on the personal authority...

During tough economic times, new and less competent CEOs frequently resist

cutting back at the beginning of a downturn. Their rationale for resisting ranges from wishful thinking (things will soon improve) to a misguided attitude of paternalism towards surplus employees ( who have become redundant).  CEOs who cut back ahead of the curve manage...

The annual performance appraisal ritual is time-wasting, profit inhibiting

, and morale-dampening.  The routine diminishes rather than adds value to most dispensing organizations. Although people want to know where they stand, they usually hate being on the giving or the receiving end.  Few senior executives are willing to challenge this sacred cow...

People who still view life through an industrial-age perspective can&#

Digital technology allows us to break up-transmit-and reassemble data.  This affords instant communication with no loss of quality and the unprecedented capacity to store and retrieve information.  Its predecessor transmitted information in tact.  The properties of analog communication transmission are structural—much like industrial age machinery...