Processes are, if not under attack, then falling out of fashion among

a certain type of business cognoscenti. Planning is out. “Planning to learn” is in. Little bets, experimentation, just start, iteration, rapid prototyping, lean — these are the cool kids. Process is the dork in the corner wearing mom-jeans and an unironic Christmas...

CEOs do not create an organization’s values.  They do however clarify

Corporate values and their future tense (vision) serve as a powerful catalyst for the generation of corporate energy.  They also provide a platform for delivering on the organization’s brand promise—they align employees.  CEO  signals of cultural values, delivered by consistent words and deed,  will inspire customers, suppliers, and employees...

They hang prominently on lobby walls, get published in annual reports,

and appear on most corporate websites.  When asked to recite their lofty declarations, too many managers have to extract them from desk drawers.   Corporate values…publishing them just seems like the right thing to do so PR firms rake in millions of dollars each year creating...

after you're gone they won't understandMy late wife and I had

always loved the holiday season, but in 2000, our exposure to the hustle & bustle of Christmas was restricted to watching doctors and dedicated nurses save lives. One of her last requests was that I continue telling her story. She wanted to encourage smokers to rise above an...

Handing over or inheriting control of a family business requires planning

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Futurist David Houle suggests that the next two decades will see many

“Companies wanting to lead in the shift age will make a 180 degree shift from a mindset of knowing to an attitude of not knowing—replacing a reliance on knowledge and experience with processes for finding out and taking action faster than the competition.”                                                                                                                                     ...