Leadership is everybody’s business
The term “to lead” implies inspiring self and others to move towards a new place or a different way of being. This is accomplished by people at all levels recognizing each other for activities that align with the company’s cultural-values, statement of purpose (the corporate brand), and its vision of the preferred future.
When leadership is everybody’s business, employees at all levels are involved in:
Shaping and maintaining a high-performance culture.
Generating corporate energy.
Living the company brand.
Accepting accountability to maximize the customer’s total experience.
Fostering innovation, will to win, and a desire to belong.
Providing an emotional anchor in a sea of change.
Preserving a zero tolerance attitude that weeds out marginal performance.
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